Refund policy

Returns & Refunds Policy

At Kneevo, we want you to shop with complete peace of mind. If for any reason you are not satisfied with your order, you may request a return in accordance with the conditions outlined below.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item (for example, a different size or color), we recommend requesting a return for the product you received and placing a new order once your return has been approved.

 

 

Right to Return

We accept return requests within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The product must be in good condition.

  • It should be returned in its original packaging whenever possible.

  • Any accessories received with the product must be included.

  • Proof of purchase or your order number will be required.

Important: For hygiene reasons, we reserve the right to refuse returns of products that show excessive use, damage caused by the customer, or are not in suitable condition for resale.

 

 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please send us photographs of both the product and its packaging so that we can assess the situation and provide a solution as quickly as possible.

 

 

Right of Withdrawal (European Union)

If your order has been shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without having to provide a reason.

To exercise this right, the product must be returned in the same condition in which it was received, without any use beyond what is necessary to establish its nature, characteristics, and functionality, and accompanied by proof of purchase.

 

 

Refunds

Once we receive and inspect the product, we will notify you by email whether your return has been approved.

If your return is accepted, the refund will be issued to the same payment method used for the original purchase.

Refunds are normally processed within 5 to 10 business days, although the final processing time may vary depending on your bank or payment provider.

 

 

Return Shipping Costs

Unless the product arrived defective, damaged, or was sent incorrectly, return shipping costs are the responsibility of the customer.

Shipping costs paid when placing the original order are non-refundable, except when the return is due to an error on our part or a defective product.

 

 

Products Not Eligible for Return

We cannot accept returns for:

  • Products damaged due to improper use.

  • Items modified by the customer.

  • Products returned outside the established return period.

  • Items returned without sufficient information to identify the order.

 

 

Contact

If you have any questions about our returns policy or need to initiate a return, you can contact us at any time:

📧 kneevo1@use.startmail.com

Our team will be happy to assist you as soon as possible.